The Ultimate Customer Feedback Guide

Surveys are present everywhere, all around the physical and digital world. Whether you are talking about feedback survey, lead generation survey, research survey, quizz, Net Promoter Score survey, guest satisfaction survey, or any kind of survey, you have a few things to take into account when it comes to creating the survey.

(more…)

Feedier recognized for Great User Experience by FinancesOnline

We’re proud to announce that Feedier has recently been recognized for setting the gold standard for user experience. A team of professional B2B experts from FinancesOnline awarded us their Great User Experience award for 2018 in recognition of Feedier’s intuitive interface, ease of use, well-designed functionalities, and easy product implementation.

(more…)

How to find the most suitable feedback tool?

We all knows customers aren’t inherently excited about providing feedback.

Yet, feedback is extremely valuable as it validates that the feature, service, product being carried over is providing value to the intended people. If customers don’t find value, it amounts for some precious time wasted. 

Not only does focusing on the customer make sound business sense, but research by Deloitte and Touche found that customer-centric companies were 60% more profitable compared to companies that were not focused on the customer.

(more…)

How does KohPlanner use Feedier to collect feedback in the tourism industry?

KohPlanner.com offers travelers advices about Thailand and recommends local business such as attractions, activity providers, events, accommodations, restaurants and other services. Besides doing that, KohPlanner creates custom promotions sites for their partners, acting as a middleman and digital partner.

Created in 2017 by Santiago Blasco, founder of the Venture Capital company IGT Ventures Asia and Bazaar10X, CEO of KohPlanner and former Emerging Market Director for Box, KohPlanner is becoming a reference in Thailand.

(more…)

The new way of collecting feedback

As Jeff Bezos, nicely put it

“Your brand is what other people say about you when you’re not in the room.” 

Customer feedback is at the center of every organisation, getting more important than ever before.

However, few companies are actually collecting valuable and actionable data. A typical business only hears, say 4% of its dissatisfied customers. Which is very impeding in terms of improving the overall customer experience.

(more…)